ERP CTO

Nairobi, Kenya Physical

About RetailPay Ltd

RetailPay Limited has evolved to become the leading SaaS (Software as a Service) provider globally. We are dedicated to propelling businesses forward, focusing on empowering small and medium enterprises, the backbone of every economy.

About the Job

The ERP Chief Technology Officer (CTO) will be responsible for driving the strategic direction, development, implementation, and optimization of the organization’s Enterprise Resource Planning (ERP) systems. This role combines visionary leadership, deep ERP expertise, and strong technical acumen to ensure technology platforms align with business objectives, improve operational efficiency, and support sustainable growth

Job Description

Strategic Leadership

Define and execute the ERP technology vision, roadmap, and long-term strategy in line with the company’s business goals.
Oversee ERP selection, customization, integration, and continuous improvement initiatives.
Provide executive-level recommendations on technology investments, partnerships, and innovations.

ERP System Management

Lead the design, implementation, and maintenance of ERP solutions covering finance, supply chain, HR, manufacturing, and other business functions.
Ensure system scalability, security, and performance meet organizational demands.
Collaborate with stakeholders to identify gaps and opportunities for ERP enhancements.

Team Leadership & Development

Build and lead a high-performing ERP/IT team, fostering a culture of innovation, collaboration, and accountability.
Oversee recruitment, training, and development of ERP technical and functional experts.

Governance & Compliance

Ensure ERP systems comply with data protection laws, industry regulations, and internal policies.
Develop and maintain technology governance frameworks, disaster recovery plans, and risk management protocols.

Stakeholder Engagement

Act as the primary liaison between the technology team and business leadership.

Translate complex ERP concepts into business language for executives and non-technical stakeholders.

Emerging Technologies & AI Development

Lead the exploration, development, and integration of Artificial Intelligence (AI) and Machine Learning (ML) capabilities into ERP systems to enhance automation, analytics, and decision-making.
Identify AI-driven opportunities to improve operational efficiency, customer experience, and predictive business insights.
Collaborate with business units to design AI-powered tools, including chatbots, intelligent forecasting, and process optimization models.
Stay updated on AI trends, regulations, and best practices to ensure ethical and compliant AI adoption.

Skills

Data Analysis
Report Writing
IT Skills
Data management
Communication skills
Problem solving skills

Competencies

Exceptional leadership and strategic planning abilities.
In-depth knowledge of ERP architectures, software development, and IT infrastructure.
Strong financial acumen and understanding of ROI-driven technology investments.
Excellent communication, negotiation, and problem-solving skills.

Ability to manage multiple priorities in a fast-paced environment

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field (Master’s degree preferred).
Professional ERP certifications (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite) are highly desirable
7+ years of progressive IT leadership experience, with at least 5 years in ERP program management or ERP leadership roles.
Proven track record in implementing and managing large-scale ERP systems in a complex organization.
Strong background in ERP integration, data migration, cloud ERP platforms, and business process reengineering.

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