Technical Writer
About Value8 Group
At Value8 group, we foster a vibrant and inclusive culture where creativity thrives. Our team is driven by collaboration, innovation, and a shared passion for excellence. We believe in empowering our employees to take initiative and contribute their unique perspectives. With flexible work arrangements, ongoing professional development, and a commitment to work-life balance, we create an environment where everyone can grow and succeed together. Join us and be part of a community that values diversity, encourages open communication, and celebrates achievements!
About the Job
We are seeking for an experienced Technical Writer to produce high-quality technical documentation that contributes to the overall success of our products. The ideal candidate to have proven success in a highly technical field, such as software development, computer science, or engineering. The candidate will work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.
Job Description
- Develop comprehensive product documentation that meets organizational standards
∙Gain deep understanding of products and services, and translate complex
information into simple, polished, engaging content
∙Write user-friendly content that meets the needs of target audience, turning insights
into language for user success
∙Develop and maintain detailed database of reference materials, including research,
usability tests, and design specifications
∙Evaluate current user content and develop innovative methods for improvement
∙Develop content in alternative media forms for maximum usability, with consistent
tone across all documentation
∙Assesses the audience needs for whom the technical and procedural documentation
is intended; adjusts tone and technical terms used to meet those needs and to
ensure understanding
∙Gathers feedback from customers, designers, and developers to improve technical
documents.
∙Performs other related duties as may be assigned.
Competencies
∙Bachelor’s degree (or equivalent) in engineering, communications, software
engineering, computer science or relevant technical field
∙2 or more years of experience as a Technical Writer
∙Firm understanding of SDLC (systems development lifecycle)
∙Experience in using XML tools to create documentation
∙Ability to deliver high quality documentation paying attention to detail
∙Ability to quickly grasp complex technical concepts and make them easily
understandable in text and pictures
∙Strong working knowledge of Office Suite
∙Familiarity with content and learning management systems (CMS and LMS).
∙Familiarity with documentation publishing software, such as MadCap, RoboHelp, or
Wikis will be an added advantage
∙Ability to effectively use of analytics to improve user-facing content and applicant
programming interface (API) a plus.