VCF Customer Liaision
About Value8 Group
At Value8 group, we foster a vibrant and inclusive culture where creativity thrives. Our team is driven by collaboration, innovation, and a shared passion for excellence. We believe in empowering our employees to take initiative and contribute their unique perspectives. With flexible work arrangements, ongoing professional development, and a commitment to work-life balance, we create an environment where everyone can grow and succeed together. Join us and be part of a community that values diversity, encourages open communication, and celebrates achievements!
About the Job
The Customer Liaison will be responsible for onboarding new clients, managing relationships with potential and existing clients, ensuring they have a positive experience with our software solutions. This role involves overseeing client engagements, managing accounts, and providing ongoing support to meet customer needs and ensure satisfaction.
Job Description
● Client Engagement: Proactively engage with potential clients to understand their business needs and present appropriate software solutions.
● Account Management: Act as the main point of contact for assigned clients, managing relationships, handling queries, and addressing issues in a timely and professional manner.
● Onboarding: Manage the onboarding process for new clients, ensuring they are fully trained and familiar with the software features and benefits.
● Customer Support: Provide ongoing post-sale support to ensure the smooth implementation of software solutions, offer guidance, and resolve technical issues.
● Business Development; growing the company customer base and making it more profitable and successful by onboarding new clients onto the system;
● Client Retention: Work closely with clients to ensure they remain satisfied with services provided, proactively identify opportunities for additional value, and foster long-term relationships.
● Cross-functional Collaboration: Collaborate with sales, product, and technical teams to ensure client feedback is communicated, and solutions are delivered effectively.
● Account Strategy: Develop tailored account strategies to enhance client engagement and drive solution adoption.
● Problem-Solving: Address client concerns and troubleshooting by working with internal teams to provide timely solutions.
● Reporting: Maintain up-to-date records on client interactions and account status, preparing reports for internal use.
Competencies
● Bachelor's degree in Business, IT, or a related field.
● 0 -1 + years of experience in customer relations, account management, or client support, preferably in the software or technology sector
● Strong understanding of the Kenyan business landscape and its challenges
● Self-motivated, results-oriented, and able to work independently.
● Ability to build strong relationships and cultivate client trust.
● Proactive and eager to learn and adapt to new technologies
● Competency in Microsoft applications
● Data Analysis
● Report Writing
● IT Skills
● Excellent communication, presentation, and negotiation skills.
● Problem solving skills